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The Emma A - Z everything you need to know about mattresses

Returning Your Emma

Find out more about initiating returns and details on the refund process here.


  • How do I start the return process?

    When you want to return your Emma Mattress simply contact us at [email protected] and we will coordinate with our charity partners to arrange a pickup at zero cost to you.

    Please note that we can only collect returned orders from the address it was delivered to.

  • How does the return process work?

    After we initiate a return for you, one of our charity partners will contact you via SMS message within 4-7 business days to organise a suitable date and time for collection.


  • How do refunds work?

    As soon as the return has arrived at our warehouse after pickup, we will then issue your refund. Please bear in mind that the refund may take up to 2 weeks to process depending on the payment method you used.

  • What is the status of my refund?

    Please contact customer service to check the status of your refund via our customer support email: [email protected]

How do I unsubscribe?

You can unsubscribe at any time by clicking the 'Newsletter Subscriptions' tab when logged in to your customer account. If you do not have an account with us, you can unsubscribe by clicking the 'unsubscribe' link at the bottom of the newsletter.

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