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The Emma A - Z everything you need to know about mattresses

Trial & Warranty

Find out more about testing the Emma Original Mattress for 100 nights here.

100 Night Trial

  • How does the 100 Night Trial work?

    You can test the Emma Mattress for 100 days to decide whether or not you are satisfied with it. If you realise that the Emma mattress is not right for you, simply contact our customer service team at [email protected] We'll arrange a pick-up date with the Salvation Army or one of our partner recyclers. Of course, we will issue you a full refund for your order.

    However, we hope that you can give yourself time to get used to your new mattress. We recommend testing Emma for at least 3 - 4 weeks before sending her back.

    The 100 night trial only applies to the Emma mattress and not the Emma mattress topper or mattress protector. You are, however, able to try the Emma Foam Pillow for 30 nights risk free, with free delivery and returns.

  • Shouldn't I test a mattress first in person before purchasing?

    We believe that our mattresses provide an exceptionally relaxing and comfortable sleep to 99% of our customers. We also want to make sure your mattress-buying experience is as simple and carefree as possible. That is why we offer our customers the chance to test the Emma Original Mattress for 100 days risk-free. If you do not enjoy it, simply e-mail us and we’ll pick it up free of charge.

  • When does the 100 night trial start?

    It starts from the day you receive your Emma Original Mattress. Once it's been delivered to your address, you can test it risk-free for 100 nights.

  • What condition can I return the mattress in?

    Because we donate all returned mattresses, we request that they be returned in good condition. Unless the mattress you received was already in this condition, any mattress that has mould, dirt, stains, smells, or bed bug infestations are no longer eligible for a mattress return or replacement.

  • Does the mattress need to stay in its plastic during the trial?

    No, it doesn’t. We want you to have the best sleep possible and that should not include sleeping on noisy plastic. The Emma Original Mattress is vacuum sealed in plastic and roll packed for delivery to your home.

    Upon receiving your new Emma Original Mattress, carefully remove the plastic wrap using our handy cutting tool included in your welcome package. Within a couple of hours, your mattress should self-inflate enough for you to sleep on.

    A guideline for how to properly unwrap your Emma Original Mattress is provided in your package as well.

10 Year Warranty

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You can unsubscribe at any time by clicking the 'Newsletter Subscriptions' tab when logged in to your customer account. If you do not have an account with us, you can unsubscribe by clicking the 'unsubscribe' link at the bottom of the newsletter.

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