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The Emma A - Z everything you need to know about mattresses

Your Order

Find out more about reviewing your order, the delivery process, and your mattress arrival in this section.

Manage my order

Delivery

  • What are the shipping/delivery costs?

    Shipping and return costs are free. We want you to happily await your new Emma Original Mattress without concern for pesky shipping costs.

  • How long does delivery take?

    The estimated delivery time is between 2-3 business days.

    However, recent COVID based restrictions may have affected our delivery times. Please refer to our delivery notice for more information

  • Can I change my delivery address?

    After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancellation, or delivery dates. You can reach us at [email protected]

  • Can I change the date of my delivery?

    After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancellation, or delivery dates. You can reach us at [email protected]

  • How does shipping work?

    Our courier partner will get in touch with you to coordinate delivery within 2-3 business days of placing your order.

  • Can I order first and get it delivered on a specific day?

    For delayed delivery options, please contact our customer support so we can personally assist you in this matter!

Receiving the product

How do I unsubscribe?

You can unsubscribe at any time by clicking the 'Newsletter Subscriptions' tab when logged in to your customer account. If you do not have an account with us, you can unsubscribe by clicking the 'unsubscribe' link at the bottom of the newsletter.

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