After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancellation, or delivery dates. You can reach us at [email protected]

After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancellation, or delivery dates. You can reach us at [email protected]

If you would like to cancel your order, our customer service team will be happy to help you. Simply contact us via e-mail (put your order number in the subject line).

If you would like to contact us, please feel free to email our support team at: [email protected]

None at all! We offer free shipping and returns for any Emma product that you purchase.

Our estimated delivery time is between 3-7 business days.

However, recent COVID based restrictions may have affected our delivery times. Please refer to our delivery notice for more information

Yes you can, please contact our customer service team for any changes or requests related to your delivery address, delivery date, mattresses size, payment, and order cancellation. You can reach us at [email protected]

Our courier partner will get in touch with you to coordinate delivery within 3-7 business days of placing your order. Feel free to reach out to us at You can reach us at [email protected] if you have any questions or concerns.

We hope that every customer receives their welcome pack but we understand that packing mistakes can happen. If you happen to experience this, please contact us at [email protected]

In the welcome booklet, you will find information on how to unbox the Emma Mattress, along with other FAQ´s and information.

The Emma Mattress is packed with convenience in mind. Just unbox, roll the mattress out, remove the plastic wrap, and you're ready for sleeping!

In order to experience optimal comfort, we recommend that the mattress is not left in the box any longer than 2 weeks.

You can sleep right away but we recommend waiting up to 2 hours for the mattress to become fully expanded.

After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattress size changes, payment changes, cancellation, or delivery dates. You can reach us at [email protected]

Please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancellation, or delivery dates. You can reach us at [email protected] Please note that the mattress does inflate in both width and depth. This means that the mattress can initially look like a smaller size whilst it is vacuum packed. Please remove the vacuum packing and watch the mattress inflate to the correct size before your eyes!