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The Emma A - Z everything you need to know about mattresses

Your Order

Find out more about reviewing your order, the delivery process, and your mattress arrival in this section.

Manage my order


  • Are there any shipping costs?

    None at all! We offer free shipping and returns for any Emma product that you purchase.

  • How long does delivery take?

    Our estimated delivery time is between 3-7 business days.

    However, recent COVID based restrictions may have affected our delivery times. Please refer to our delivery notice for more information

  • Can I change my delivery details?

    Yes you can, please contact our customer service team for any changes or requests related to your delivery address, delivery date, mattresses size, payment, and order cancellation. You can reach us at [email protected]

  • How does shipping work?

    Our courier partner will get in touch with you to coordinate delivery within 3-7 business days of placing your order. Feel free to reach out to us at You can reach us at [email protected] if you have any questions or concerns.

Receiving the product

How do I unsubscribe?

You can unsubscribe at any time by clicking the 'Newsletter Subscriptions' tab when logged in to your customer account. If you do not have an account with us, you can unsubscribe by clicking the 'unsubscribe' link at the bottom of the newsletter.

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