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The Emma A - Z everything you need to know about mattresses

Top Questions

Our most frequently asked questions.

  • How do I contact customer service?

    You can reach our support team at [email protected] Our team is online from 9am to 6pm NZDT; Monday to Friday.

  • What makes the Emma Original Mattress special?

    Emma smoothly combines high-quality materials to create a dream-like mattress that conforms to every body type. Through the combination of our extensive research and advanced foam technology, Emma allows you to get the comfiest sleep possible. The Emma Original Mattress offers comfort point-elastic caving that enables an ideal and unique fit for your body. As a result, your spine stays straight while at the same time offering you the necessary amount of support and comfort. The innovative eco-friendly top layer optimally relieves the individual body parts and guarantees a cooling effect while you sleep thanks to its breathability. The high quality foams used to make Emma are created in Germany. The processed materials are all fine, durable and produced at top quality facilities.

  • How is the Emma Original Mattress shipped?

    In the final step of production the Emma Original Mattress is vacuum-packed and rolled. It is then packed into a stylish box with dimensions of 38x38x110cm or 45x45x110cm. We ship within Auckland directly to your front door using our partner courier.

  • How does the 100 Night Trial work?

    You can test the Emma Mattress for 100 days to decide whether or not you are satisfied with it. If you realise that the Emma mattress is not right for you, simply contact our customer service team at [email protected] We'll arrange a pick-up date with the Salvation Army or one of our partner recyclers. Of course, we will issue you a full refund for your order.

    However, we hope that you can give yourself time to get used to your new mattress. We recommend testing Emma for at least 3 - 4 weeks before sending her back.

    The 100 night trial only applies to the Emma mattress and not the Emma mattress topper or mattress protector. You are, however, able to try the Emma Foam Pillow for 30 nights risk free, with free delivery and returns.

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You can unsubscribe at any time by clicking the 'Newsletter Subscriptions' tab when logged in to your customer account. If you do not have an account with us, you can unsubscribe by clicking the 'unsubscribe' link at the bottom of the newsletter.

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