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The Emma A - Z everything you need to know about mattresses

Top Questions

Our most frequently asked questions.

  • How do I contact customer service?

    If you would like to contact us, please feel free to email our support team at [email protected] Our team is online from 9am to 6pm NZDT; Monday to Friday.

  • What makes the Emma Original Mattress special?

    Emma smoothly combines high-quality materials to create a dream-like mattress that conforms to every body type. Through the combination of our extensive research and advanced foam technology, Emma allows you to get the comfiest sleep possible. The Emma Original Mattress offers comfort point-elastic caving that enables an ideal and unique fit for your body. As a result, your spine stays straight while at the same time offering you the necessary amount of support and comfort. The innovative eco-friendly top layer optimally relieves the individual body parts and guarantees a cooling effect while you sleep thanks to its breathability. The high quality foams used to make Emma are created in Germany. The processed materials are all fine, durable and produced at top quality facilities.

  • How is the Emma Original Mattress shipped?

    In the final step of production the Emma Original Mattress is vacuum-packed and rolled. It is then packed into a stylish box with dimensions of 38x38x110cm or 45x45x110cm. We ship within Auckland directly to your front door using our courier.

  • How does the 100-Night Trial work?

    You can test any Emma product purchased from us for 100 days to decide whether or not you are satisfied with them. If you realise that Emma is not right for you, simply contact our customer service team at [email protected] We'll arrange a pick-up date and issue you a full refund. However, we do ask that you give yourself time to get used to your new mattress. We recommend testing Emma for at least 3 - 4 weeks before sending her back.

  • Did you increase your prices?

    Upholding our promise of "Don't worry, sleep happy" is critical to the Emma community. We are committed to finding ways to continuously give our customers the best products and services.

    This coming year, our goal is to re-engineer the firmness of our mattresses so our users are ensured of better sleep. We take great pride in the level of expertise we offer, and in order to continue to deliver our promise of providing a better sleep across the globe, we will be increasing our prices on our mattresses effective Monday, 18 January 2021.

    Please be assured that we have made every effort to keep this increase to a minimum while still achieving our desired goal. We appreciate your feedback and continued support. If you have any questions, please don't hesitate to let us know.

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